~ Manager Tool Kit ~
(1/2 day modules)

This series of high-impact training modules provides a solid foundation in the management competencies necessary to carry out the roles and responsibilities of managers at your company.

CHOOSE THE MODULES THAT ARE MOST CRITICAL FOR YOUR ORGANIZATION! Individuals who successfully complete the program may receive a "Certificate of Management" from your company.

♦ Situational Leadership:
   - Understand directive & supportive management
   - Understand employee competence & commitment
   - Be able to diagnose employee development levels
   - Be able to apply management style flexibility
  
♦ Effective Communication Skills:
   - Learn four communication styles: DISC results
   - Be able to apply effective communication practices
   - Be able to provide effective feedback
   - Apply effective listening skills
 
♦ Building High-Performance Teams:
   - Understand the stages & types of teams
   - Understand the five key components of effective teams
   - Assess and improve your team's overall effectiveness
   - Apply actions to real challenges faced by your team
 
♦ Employee Motivation & Retention:
   - Understand how to effectively lead change
   - Understand the six strategies to employee retention
   - Learn how to provide recognition & appreciation
   - Learn the importance of development & growth

♦ Influence & Persuasion Skills:
   - Understand importance of influence & persuasion
   - Review and apply an influence model
   - Understand key influence styles & strategies
   - Learn ways to enhance your influence approach

♦ Employment Law: What Manager's Need to Know
   - Understand key Employment Laws: EEO, ADA,
      FMLA, FLSA
   - Sexual Harassment
   - Learn how these laws impact the workplace
   - Learn how to supervise employees within the law

♦ Recruiting, Interviewing, On-boarding:
   - Understand the hiring process at your company
   - Learn how to prepare and conduct effective interviews
   - Learn how to make the right offer and get acceptance
   - Understand the managers' role in the on-boarding process
 
♦ Manager as Coach:
   - Learn the characteristics of good coaches
   - Learn how to deal with difficult employees
   - Receive self/others feedback on your Coaching skills
   - Develop a coaching plan & conduct a real coaching
     discussion 

♦ Managing the Difficult Employee:
   - Managing Conflict
   - Conflict Styles & Approaches
   - Crucial Conversations/Confrontations
   - Performance Improvement Plans/Corrective Action

♦ Managing Employee Performance:
   - Understand your Performance Management Process
   - Learn how to conduct effective performance reviews
   - Learn how to establish mission/goals/development plans
   - Effectively apply your corrective action process
 
♦ Meeting & Time Management Skills:
   - Understand the types and purposes of meetings
   - Learn the keys to running effective meetings
   - Learn how to enhance your time management
     effectiveness
   - Understand the do's & dont's of meeting & time
     management